Career Summary

As Vice President of Pfefferle Management, Paul Werch presides over the commercial property management division. Since taking over leadership of the commercial management division for Pfefferle Companies in 2000, Mr. Werch has added a complement of facility services with a focus on strategic facilities management that Pfefferle Companies offers. As a result, Pfefferle Management’s managed space has grown from 1.8 million square feet to over 13 million square feet.

Mr. Werch oversees the management of specialized medical facilities, surgery centers, Class A office space, retail centers, industrial properties, schools, and distressed and vacant properties. He prides himself and his department on the commitment to provide investors and owners with the security of knowing their investment is being well-maintained in a cost-effective manner and he will work to increase the property value through quality management, services, and tenant satisfaction.

Mr. Werch has over 35 years of property management experience, beginning with retirement living environments in the 1980s. He has worked with developers and architectural firms as a consultant to improve living and working environments.

Education
• Majored in business administration from Lakeland College and received an associate degree in supervisory management from Fox Valley Technical College.
• Technical training in areas of electrical, heating, ventilation, and air conditioning, refrigeration, electrical and gas distribution, and Information Technology Security certification.
• Trained in Lean, “creating more value for customers with fewer resources”.

Professional Affiliations
• Wisconsin Healthcare Engineering Association
• Building Operating Management
• National Facilities Management
• Partner, Wisconsin Focus on Energy
• International Facility Management Association
• Sustainable Design
• Associated Builders and Contractors
• National School Board Association
• Wisconsin School Board Association

Personal Affiliations
• Volunteer, COTS Program
• Goodwill Industries Partnership

Career Summary

Carla Sewell began her career with Pfefferle Management in 2016. She serves as the commercial management administrative assistant. Her main focus is to continuously enhance the quality, efficiency, and relevance of property management services provided to property owners, tenants, and clients. This is accomplished through her continuous involvement with the team in creating proposals, marketing materials and communicating with clients and team members associated with the commercial and residential divisions.

While much of her impact is delivered through her various roles, Ms. Sewell relishes the opportunity to train staff in person. Her energy and passion come through when she is functioning as an instructor and sharing the tools that Pfefferle Management offers to support excellent customer interactions. Carla is the “go-to” person in the office.

Prior to joining Pfefferle Management, Ms. Sewell enjoyed working in the medical field for over 16 years. She managed the customer service department, which consisted of 35 customer service representatives whose roles included patient admittance, admission deposits, ambulatory clerical services, telephone operators, and medical record keeping. She had the fortune of interacting and working alongside a wide range of medical specialists primarily in emergency and elective surgery admissions. It afforded her exposure to a vast and varied array of medical providers, as well as understanding the relationship between patients, primary care physicians, and non-physician staff in order to provide the highest quality care to patients. It also benefited her in following up and participating in the management of inpatients admitted through the medical facility. By being a member of the leadership team, she developed a very well-rounded and holistic approach to her management and customer service skill set.

Career Summary

Lisa Falkner joined Pfefferle Management in 2015, adding her experience in financial and cost accounting to the Pfefferle team. As the accounting manager, she oversees the day-to-day accounting functions, as well as providing services such as entering leases and reviewing accounts payable and accounts receivable. Ms. Falkner has strong organizational and communication skills and enjoys working with tenants and vendors. Her analytical and leadership abilities enable her to adapt easily to constantly evolving processes and technology.

Prior to joining Pfefferle Management, Ms. Falkner worked as an accountant in the manufacturing industry.

Education
• Bachelor’s degree in accounting from the University of Phoenix

Career Summary

Ryan Polcyn joined Pfefferle Companies in January 2014. As senior property manager, Mr. Polcyn partners with landlords, investors, and developers to assist in both the physical and financial aspects of many office, retail and medical properties. With a portfolio of over 1.5 million square feet, Mr. Polcyn places a strong emphasis on reviewing operating expenses, common area maintenance, and annual budgets. He also offers his clients expertise in tenant relations, vendor management, and lease compliance. His attention to detail and customer service brings an added value to the management of his clients’ properties beyond the expectations of tenants and landlords.

Prior to joining Pfefferle Companies, Mr. Polcyn worked as a territory manager for Waste Management managing commercial accounts.

Education
• Bachelor of Arts degree in business and marketing from Carthage College

Career Summary

Jill Wheelock joined Pfefferle Companies in 2008. Mrs. Wheelock has over 13 years of experience in property management/facilities maintenance. She is involved in all aspects of day-to-day operations, including dealing with leases, tenant relations, and working with technicians and vendors.

Mrs. Wheelock has been part of the development and construction of Dollar Generals in Wisconsin and Minnesota. She also manages various properties located in the surrounding downtown Appleton, WI area.

Mrs. Wheelock has excellent communication, and strong administrative and customer service skills. She has become a valuable asset in this industry with her ability to prioritize, strong organization skills, and the confidence and trust she brings to the company.

Career Summary

Brandon Selissen joined Pfefferle Companies in 2015 as a maintenance technician. In 2016, he transitioned into the position of project manager overseeing various types of construction and maintenance projects for Pfefferle customers. Mr. Selissen’s experience in all aspects of the construction process, paired with his knowledge of facilities maintenance and management, provides customers with comprehensive service unmatched by outside contractors. His duties include preliminary design, project scope development, budget creation, bid solicitation, project execution, job site supervision, etc.

Prior to joining Pfefferle Companies, Mr. Selissen spent 18 years in the commercial building construction industry. He started as a general laborer then to lead carpenter, foreman, project manager, estimator, and draftsman.

Education
• Associate’s Degree from Northeast Wisconsin Technical College
• Various continuing education courses including Customer Service and Lean

Career Summary

Jeff Kluever serves as turf and landscape manager for Pfefferle Management. His responsibilities include overseeing lawncare maintenance and fertilization, snow removal, pest control, lot security, brokerage signage, maintaining vacant properties to city or village codes, aspects in site development, and managing operating expenses.

Mr. Kluever takes courses through Fox Valley Tech including Lean, customer service, small engine repair, and other maintenance-related courses.

Outside of work, Mr. Kluever is very involved with Kaukauna wrestling and has coached at levels from kindergarten through 8th grade for over 20 years.

Career Summary

Joan Kluever serves as curb appeal/interior plantscape manager at Pfefferle Management. Her career life has touched every aspect of the horticulture/ landscape industry.

One of Ms. Kluever’s projects was to design the landscape plan for Peabody Manor. She also works on the annual curb appeal and floral scapes of various office and multi-family developments throughout the Fox Valley. Holiday decorating and annual flower planting/maintenance are two of her other specialized services.

Ms. Kluever and others in the landscape division of Pfefferle Management take pleasure in assisting clients in any aspect of their interior or exterior landscape needs.

Career Summary

Amanda Pynenberg joined Pfefferle Companies in January 2018. Ms. Pynenberg joins the Pfefferle team with 16 years of experience in janitorial and customer service.

As janitorial accounts manager/co-division manager, Ms. Pynenberg oversees the daytime in-house service, which specializes in providing janitorial services to Class A spaces. Along with that, she also visits the buildings and checks on the performance of our staff and other cleaning companies.

Ms. Pynenberg, and co-manager Gram Eubank, work with their clients to make sure that each client has their specific janitorial needs met. As a team, they oversee over a thousand hours of commercial cleaning each week.

Career Summary

Gram Eubank joined Pfefferle Companies in June of 2004. As a co-manager of Pfefferle Management’s janitorial department, Mr. Eubank oversees the day-to-day operations of the department. Some of his duties include overseeing staff, department purchasing, janitorial projects, safety training incorporating proper cleaning and disinfecting practices, new account set up, ongoing customer satisfaction, and quality control.

Mr. Eubank has many years of experience in floor cleaning and maintenance, such as resealing/refinishing and carpet cleaning. One of his duties is managing the department’s project staff, which maintains a large amount of in-house commercial carpet/hard floor cleaning, window cleaning, and post-construction cleaning.

As the janitorial operation manager, Mr. Eubank is always looking at processes to be more cost-effective and efficient for the customer. That may entail such things as consumable pricing, updating janitorial equipment, and work efficiency.

Mr. Eubank has been trained in Lean processes and customer service relations.

When Mr. Eubank is not at work, he enjoys spending time with his wife and four children.

Career Summary

As a property manager for Pfefferle Management’s Residential Division, Jeff McLaughlin oversees condominium and homeowners’ associations. He provides information, project management, maintenance request monitoring, expense management, and consults with the board of directors. Jeff’s goal is to make the owners as happy as possible. He also works on new business development.

Prior to joining Pfefferle Management, Mr. McLaughlin received an excellent rating from owners while being employed with Richmond Terrace Condominiums, home to 148 condominiums and 14 commercial spaces. He assisted the Board of Directors in accomplishing the goals they set out to achieve each year and was able to significantly reduce expenses. He also worked with Marriott International for over 30 years as a general manager. He received his Wisconsin real estate license in 2019.

Mr. McLaughlin graduated from Denver University in Colorado after growing up in Kailua, HI. Since 1988, he has been married to his wife, who was originally from Wisconsin. They have two daughters.

Education
• Bachelor of Science degree in hospitality management with a minor in business administration from the University of Denver.

Career Summary

As accounting and property manager for Pfefferle Management’s Residential Division, Gretchen Davis manages financial information for the entire department. She works with condo managers and the residential accounting assistant on month-end reports, year-end reports and assists with the yearly budget preparation process. As condo manager, she works with the condo associations board on annual meetings, vendor projects, maintenance requests and violation letters, as needed.

Prior to working for Pfefferle Management, Ms. Davis was employed at a nightclub company in Chicago, IL. After 5 years, she moved back to Neenah, WI, where she was born and raised. She also worked for 15 years in the trust tax industry.

Outside of work, Ms. Davis enjoys watching Packer and Badger football games, spending quality time with her daughter, and volunteering at Lambeau Field each season delivering food from the kitchen to the skyboxes. She also likes to read mysteries, American history books, and books about the US constitution.

Education
• Bachelor of Arts Degree in Accounting from Carthage College

Affiliations
• Treasurer, Tullar Place Condo Association
• Sunday school teacher, St. Paul Lutheran Church, 9 years
• Volunteer, Parent Teacher Organization (PTO), Neenah Elementary Schools
• Volunteer, Girl Athletics in Neenah (GAIN)
• Volunteer, Feeding America
• Volunteer, Feed My Starving Children

Career Summary

As a property manager for Pfefferle Management’s Residential Division, Mayra Tamayo oversees the management of apartments and duplexes. She assists the tenants, owners, and developers of the properties.

Ms. Tamayo began her career with Pfefferle Management as a leasing agent. She was then promoted to assistant property manager overseeing six acquisitions with over 400 units. She loves what she does and hopes to one day purchase and run her own property.

Ms. Tamayo has lived in Wisconsin pretty much all of her life. She is the oldest of two sisters. Her dream is to one day travel to Tokyo, Japan. She also loves anything that has to do with nature, such as hiking, swimming, and going on long walks.

Career Summary

Jess Hernandez joined Pfefferle Management’s Residential Division in 2020 as assistant accounting/residential property manager. She supports the
lead property manager by effectively computing, classifying, and recording numerical data to keep financial records complete, lease processing, verifying and posting resident rental and vendor payments timely, and obtaining primary financial data for use in maintaining property accounting records. Ms. Hernandez manages the financial aspects of the business while developing and maintaining positive working relationships with individuals with varying backgrounds. She comes to Pfefferle Management with over 25 years of administration, business management, public relations, social services, sales, and customer service experience.

Prior to joining Pfefferle Management, Ms. Hernandez and her family relocated to Wisconsin in 2004 from California to provide a better upbringing for their children. Her previous experience as human resources assistant at Madera Community Hospital for three years, business office director at Fox River Senior Living for three years, and W-2 financial employment planner/food share employment trainer/transition to success case manager at Forward Service Corporation for eight years, has equipped her to successfully handle and embrace both professional and personal challenges and effectively manage multiple priorities through creative problem solving, time management, flexibility and finds it greatly rewarding to be able to help forward Pfefferle Management’s mission, vision, and values for sustainable industry growth.

Ms. Hernandez is eager, inspired, and driven by customer and business success and by collaborating teamwork, and learning and continuing to be the student to become successful in her role to meet and exceed the expectations of those she encounters as she is passionately committed to producing great results.

In her spare time, Ms. Hernandez likes to spend time with her two boys, friends, family, and her two cats. She enjoys camping, live bands, swimming, thrifting, working out, foodie, karaoke, learning to play her acoustic guitar, planning/creating events for family/friends, mentoring, educating, and counseling.

Career Summary

As a property manager for Pfefferle Management’s Residential Division, Michelle Shaffer Burns oversees condominium and homeowners’ associations. She provides information, project management, maintenance request monitoring, expense management and consults with the board of directors.

Ms. Shaffer Burns was born in Baraboo, WI and moved to the Fox Valley in 1996. Her start in the world of real estate was conducting closings with a local title company. From there she became a local developer, coordinating with all parties to complete closing preparations and managing condo associations until turning them over to the owners. She also obtained her real estate license during this time.

Ms. Shaffer Burns has been married to her husband since 2011 and they have three awesome children and two dogs. She enjoys being outside and working in her garden in the summer and hibernating in the winter.

Career Summary

Career Summary

As property manager for Pfefferle Management’s Residential Division, Tayler Crallie manages several multi-family apartment homes, residential and commercial mixed-use buildings as well as duplexes. She oversees the property’s day-to-day operations, working with owners, tenants, and developers to provide prompt customer service, resolve tenant disputes, enforce lease rules and regulations, respond to property maintenance concerns, conduct tenant screening, process applications, execute tenant contracts, show vacant units and conduct move-out inspections. Before becoming a full-time property manager, Ms. Crallie worked as a part-time on-site property manager for an affordable housing property.

Prior to joining Pfefferle Management, Ms. Crallie joined the active-duty Army at the age of 17 as a senior in high school. After graduating, she left for the military and was stationed in San Antonio, Texas, where she worked at the Army hospital as a pharmacy technician. After sustaining several injuries, she was medically retired and discharged from the Army and went on to attend college. Ms. Crallie has over 15 years of experience in customer service, administration, social service, healthcare, and sales. She began her career as a leasing agent and was promoted six months later to an on-site property manager and administrative assistant position. She has over five years of experience working in property management, mixed-income, market-rate housing, and multiple programs including LIHTC and HUD.

In her spare time, Ms. Crallie enjoys hanging out with her son, traveling, going to the beach, fishing, crafting, and watching her favorite football team, the Green Bay Packers, not missing a game.

Education
• Associate’s Degree in paralegal from Northeast Technical College – Green Bay
• Currently pursuing a Bachelor’s Degree in psychology from the University of Wisconsin – Green Bay